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  • How to Stand Out From All the Other January Job Seekers and Land the Interview
    on January 15, 2019 at 8:07 pm

    The holidays are behind us, and the party is over. It has been a few weeks since you returned to the same old job and the same old routines. Once again, you're having thoughts of looking for a new job. There is good reason why the start of a new year sends so many of us to the job boards. It's the season of new beginnings and new resolutions. Many of us spent our holidays talking about our career ambitions and ... […]

  • How to Interrupt Someone During a Meeting
    on January 14, 2019 at 9:09 pm

    Picture this: You're in a client meeting along with a few of your colleagues. The client asks a question, and one of your colleagues starts to answer it — but you can tell he has misheard the question. You observe the client pursing her lips, a slight frown appearing on her face as she realizes she is not getting the information she needs. Your colleague is oblivious and continues talking. You ... […]

  • Keep Your Jargon to Yourself
    on January 14, 2019 at 8:25 pm

    Have you ever wondered how your website is doing in the SERPs? What about your PPC? Are you getting a good CPA? What about the CPM? Are you tracking all of your KPIs? Was that paragraph obnoxious or what? There's a good chance I almost lost you. Maybe I did lose you, and you just skipped down to this paragraph in the hopes it would be better. I certainly couldn't blame you if that were the case. I spent many years ... […]

  • 10 Tips Working Mothers Can Use to Maintain Their Well-Being
    on January 10, 2019 at 6:21 pm

    Too often, working mothers are expected to work as if they didn't have children and to raise children as if they didn't work. However, despite the many challenges that come with juggling work and family, there are ways to maintain your well-being. Here are 10 tips I've learned as a working mom of five children, a sociologist, and founder of a social platform dedicated to empowering moms: 1. Practice Self-Care ... […]

  • Structured for Success: Resume Formatting 101
    on January 9, 2019 at 8:26 pm

    The average recruiter spends just six seconds looking at a resume. With this in mind, applicants need to ensure their resumes are easy to read so that recruiters can find the information they are looking for within that minuscule time frame. The best way to make sure your resume lands in the "yes" pile is to structure it for success. Keep the Format Simple You want to make ... […]

  • A Letter to the Best Mentor: Thank You for These 5 Essential Career Lessons
    on January 9, 2019 at 7:45 pm

    Article by Emile Lee To the best mentor I've ever had: I've been fortunate to have had great supervisors, managers, and mentors throughout my career, but you were the first one who insisted I be myself. As a vice president at a Fortune 100 company, I thought I knew what I wanted and how to get it. You taught me that I had not only the confidence to do ... […]

  • It's the 'Best Job Market in a Generation' — Use It to Your Advantage
    on January 9, 2019 at 1:35 pm

    2019 is set to be an amazing year for job seekers. In fact, according to Glassdoor Chief Economist Andrew Chamberlain, "this is the best job market we have seen in an entire generation." If I could knock on the door of every single reader to deliver this message personally, I would. If I could yell it from rooftops everywhere, I would. If you have been thinking of ... […]

  • 3 Keys to Building an Effective Learning and Development Program
    on January 8, 2019 at 4:08 pm

    Your employees already have so much on their plates. There's no time for them — or you — to be worrying about learning and development, right? Wrong. Companies with strong learning and development programs gain significant advantages over their competitors on many levels. For example, the companies that invest most heavily in employee training see 24 percent higher profit margins. ... […]

  • Sales Enablement: How to Give Your Staff the Best Training Possible
    on January 7, 2019 at 4:31 pm

    Put simply, sales enablement is the culmination of the tools, resources, and training required to help salespeople sell more. It encompasses everything from best sales practices to getting the right customer-facing content in front of the right person at the right time. With the right sales enablement, salespeople have everything they need to successfully engage the customer ... […]

  • How to Make a Living Off Your Expertise
    on January 7, 2019 at 2:23 pm

    Article by Amy Anderson The movement toward "solopreneurship," in which career-focused workers take their economic futures into their own hands, has allowed people to find opportunities in surprising places, from driving cars to freelancing their skills. Now, another segment of the "YouEconomy" is on the rise, thanks to what's between our ears. Sometimes called the "... […]

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  • See the top 10 cars for Saturday at Barrett-Jackson 2019
    by Patrick O'Grady on January 20, 2019 at 9:09 pm

    The big spenders were out in force at Barrett-Jackson's Scottsdale auction on Saturday as five cars topped the $1 million mark. Saturday typically is the big day for high-dollar sales, and this year's docket didn't disappoint. Among the top sellers were the first 2020 Toyota Supra, a reincarnation of the classic Japanese sports car, as well as a heritage edition of the Ford GT that hearkened back to the company's racing win at Le Mans 50 years ago. The top two cars were sold for charity, but ther […]

  • Flight or fright? Here are the best and worst airlines when it comes to passenger complaints
    by Jeff Jeffrey on January 20, 2019 at 12:00 pm

    United Airlines — the busiest airline in Houston — experienced one of the most publicized customer service incidents among airlines in recent memory in April 2017 when a passenger was dragged from a plane.  But United and some other major airlines have been working to reduce customer complaints in recent months. Fort Worth-based American Airlines ranks slightly worse than United in terms of customer complaints in October 2018, the most recent data available. Dallas-based Southwest Airlines […]

  • Alaska's Love Field expansion throws wrench into city's plan to solve Southwest-Delta lawsuit
    by Evan Hoopfer on January 20, 2019 at 12:39 am

    An Alaska Airlines expansion at Dallas Love Field Airport has complicated an idea the city put forth to resolve the ongoing Southwest-Delta lawsuit that’s stretched on for three and a half years. Alaska Airlines, part of Alaska Air Group, Inc. (NYSE: ALK), will go from 13 daily flights at Love Field to 19 starting in August. This expansion, announced in a Dec. 21 court filing, would render a potential resolution the city of Dallas crafted in late November moot, Alaska argued in new court filings […]

  • Here are the top-selling cars at 2019 Barrett-Jackson on Friday
    by Tim Gallen on January 19, 2019 at 8:32 pm

    The 2019 Barrett-Jackson auto auction saw its first $1 million sale Friday from none other than Craig Jackson, the Scottsdale company's CEO. Jackson bid $1.1 million for a 2020 Mustang Shelby GT500, considered the pinnacle of all Mustangs engineered by Ford Performance and the most powerful street-legal Ford ever, according to Barrett-Jackson. The high-performance vehicle was a charity auction, with proceeds benefiting JDRF, the Juvenile Diabetes Research Foundation. Charity vehicles topped t […]

  • The best and worst U.S. airlines based on passenger complaints
    by Jeff Jeffrey on January 19, 2019 at 5:16 pm

    U.S. airlines took a beating in early 2018 amid several high-profile clashes with disgruntled passengers, and they appear to have responded accordingly. Complaints lodged against major U.S. air carriers hit a five-month low of 635 incidents in October, the most-recent reporting period available, and were down roughly 12 percent on a per-passenger basis when compared to the same 31-day span in 2017. The declines followed a flurry of disputes that crested in April 2017 when security personnel dragged […]

  • Flight or fright? Airline growing in San Antonio tops for passenger complaints
    by Jeff Jeffrey on January 19, 2019 at 5:00 pm

    U.S. airlines took a beating in early 2018 amid several high-profile clashes with disgruntled passengers, and they appear to have responded accordingly. Complaints lodged against major U.S. air carriers hit a five-month low of 635 incidents in October, the most-recent reporting period available, and were down roughly 12 percent on a per-passenger basis when compared to the same 31-day span in 2017. The declines followed a flurry of disputes that crested in April 2017 when security personnel dragged […]

  • Flight or fright? Here are the best and worst airlines when it comes to passenger complaints
    by Jeff Jeffrey on January 19, 2019 at 11:00 am

    U.S. airlines took a beating in early 2018 amid several high-profile clashes with disgruntled passengers, and they appear to have responded accordingly. Complaints lodged against major U.S. air carriers hit a five-month low of 635 incidents in October, the most-recent reporting period available, and were down roughly 12 percent on a per-passenger basis when compared to the same 31-day span in 2017. The declines followed a flurry of disputes that crested in April 2017 when security personnel dragged […]

  • Canadian airline launches low-fare service between Toronto and Miami
    by Ashley Portero on January 18, 2019 at 10:56 pm

    Flair Airlines launched Canada's first low-fare route between Toronto and Miami and the country's first direct route between Edmonton, Alberta, Canada and Miami, a move that comes only months after the company initiated service to U.S destinations. The Edmonton-based airline now offers two weekly flights between Toronto and the Magic City, as well as a weekly flight to-and-from Edmonton, said David Tait, executive chairman of Flair. The airline transitioned from a charter to full-service carrier […]

  • FedEx offering employee buyouts to save up to $275M in 2020
    by Jason Bolton on January 18, 2019 at 10:51 pm

    FedEx is trimming its employee roster with buyouts to reduce costs. In a filing with the Securities & Exchange Commission late Jan. 18, FedEx Corp. announced it has begun offering eligible U.S.-based employees voluntary cash buyouts. FedEx expects costs related to the voluntary buyouts to range from $450 million to $575 million in pre-tax expenditures, according to the filing. The costs will depend on the acceptance rates by employees. FedEx expects the costs to mostly occur during the fourt […]

  • JAA's new CEO talks spaceport, international flights, government shutdown
    by Will Robinson on January 18, 2019 at 7:51 pm

    JAA's new CEO explains his vision for the spaceport and Cecil's "unpainted canvas." […]

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  • The View from the Top of Women's Tennis
    by by Samantha Marshall on January 21, 2019 at 6:00 am

    Driven by her sense of purpose and helped along the way by megastar players such as Serena Williams, Katrina Adams, the former head of the United States Tennis Association (USTA), has successfully fought for equality and diversity in women's tennis. Adams is a sought-after speaker, and as she steps down from role at the USTA, her experience and cool leadership under pressure have attracted attention from business and finance -- which will be her next career move. […]

  • Digital-Native Retailers Are Giving Physical Stores a Radical Makeover
    by by Flavio Palaci, Ramy Sedra, and Anand Rao on January 18, 2019 at 6:00 am

    Online brands are opening brick-and-mortar shops and using technology and data-driven customer insights to transform the in-store experience. […]

  • Muddling Through
    by by Mark Gimein on January 17, 2019 at 6:00 am

    In his new book, The Messy Middle, tech entrepreneur and investor Scott Belsky offers guidance to leaders on how they can survive the long slog between a startup and an exit. […]

  • Financial Services and Social Value Can Mix
    by by Salvador Nacenta and Justo Alcocer on January 16, 2019 at 6:00 am

    In times of uncertainty, insurance companies often lead the conversation about the future. In this candid interview, Antonio Huertas Mejías, CEO and chairman of the global insurance company MAPFRE, headquartered in Madrid, makes it clear why this is so. Huertas discusses the threats and opportunities facing his business, which is being disrupted not just by technology, but by changing attitudes, demographics, and cybersecurity threats. […]

  • How to Refocus the Role of the Chief Strategy Officer into a Competitive Advantage
    on January 15, 2019 at 6:00 am

    Four ways to help your CSO create value. For more insight, see the 2018 Chief Strategy Officer Benchmarking Study from Strategy&, PwC's strategy consulting business. […]

  • Memo to the CEO: Is Your Chief Strategy Officer Set Up for Success?
    by by Paul Leinwand, Nils Naujok, and Joachim Rotering on January 15, 2019 at 6:00 am

    The chief strategy officer role has drifted from its original purpose. But there are easy ways to reboot the role and help your CSO drive value creation. See also "How to Refocus the role of the Chief Strategy Officer into a Competitive Advantage." […]

  • Yes, Henry David Thoreau Was an Industrial Innovator
    by by Daniel Akst on January 14, 2019 at 6:00 am

    Henry David Thoreau is best remembered for his musings on living off the grid in the book Walden. But he was also an innovative businessman, spending chunks of his life working at his family's pencil company and making significant improvements in its very important product. Thoreau's experience has lessons for contemporary audiences not just on how to live deliberately, but on how to manage, lead, and innovate. […]

  • Stop Dropping the Baton during Business Transitions
    by by David Clarke on January 10, 2019 at 6:00 am

    When handled poorly, handoffs -- also known as business or departmental transitions -- can dilute, muddle, and, ultimately, destroy innovation. Too frequently, units within companies simply turn tasks over to their colleagues and counterparts -- rather than working together to see initiatives to completion. In order to pass the baton effectively from innovation teams to execution teams, companies should craft a playbook that describes how the project will be brought to fruition. Ideally, they should ensure that at least one or two people from the team that created the initial idea stick with it until completion. Along the way, these leaders should continually identify issues, discuss challenges, and take note of lessons. […]

  • Business Cycle
    by by Daniel Gross and Brian Caisman on January 9, 2019 at 6:00 am

    In a wide-ranging interview, Peloton CEO John Foley discusses the trajectory of the rapidly growing fitness "unicorn." Peloton has pursued an unorthodox strategy of focusing on every aspect of its business so that it can provide an immersive customer experience: software, hardware, instructor, an expanding retail footprint, and its own logistics network. […]

  • How Robots Will Transform the C-Suite
    by by Stephanie Hyde and Wilson Chow on January 9, 2019 at 6:00 am

    The introduction of robots into the workforce will reverberate in the C-suite. Not only will top executives lead the charge for automation in their business operations, but they must also be prepared for their own jobs to change. Heading up a hybrid workforce of people and robots will require a different type of leadership, one that blends quintessential human skills such as empathy with a tech-savvy and data-driven mind-set. […]

  • Why work-life balance and well-being are critical to recruiting top talent
    by OstermanCron on January 21, 2019 at 5:00 am

    In Gallup’s State of the American Workplace survey, more than half of employees named work-life balance and overall well-being as two of the most important factors they consider when choosing to work for an organization. Well-being is more than just physical health Well-being is more than just feeling healthy or avoiding sickness and injury. Yet many employers concentrate on the most basic needs of physiological comfort and safety — healthy food, natural light, ergonomics, privacy, and infection […]

  • 4 innovative ways to improve healthcare employees’ well-being
    by OstermanCron on January 21, 2019 at 5:00 am

    “Physician, heal thyself.” Facing increased errors, inadequate patient care, and high turnover rates, healthcare facilities are heeding this age-old advice with initiatives to improve the well-being of their doctors, nurses, and administration staff. Most healthcare organizations already have wellness programs in place that target employees’ physical health. They address the most basic needs of physiological safety, comfort, and fitness via infection control, ergonomics, natural light, healthy […]

  • Putting employees’ well-being first yield long-term benefits
    by OstermanCron on January 21, 2019 at 5:00 am

    Keith Cron, co-founder and president, and Carol Cron, wellness director, of OstermanCron discuss workplace wellness and how the office environment and office furniture improve employee’s productivity and well-being in a podcast. Here are highlights. Workplace wellness is more than physical health: “Wellness is more than just feeling healthy or avoiding sickness or injury,” says Keith Cron. “It’s more holistic. It’s more social and emotional and mental health. It must address them all. […]

  • Workplace design impacts employee well-being and creativity
    by OstermanCron on January 21, 2019 at 5:00 am

    Improving employee well-being has long been a hot topic among business leaders, but the conversation is usually limited to physical wellness — that’s why so many new office spaces include amenities like free snacks, fitness centers, and play areas. Employers need to recognize how the work environment can also affect staff members’ mental health, which studies show has a direct connection to creativity and, in turn, company growth and prosperity. According to the American Psychological Association […]

  • Ambulatory surgery seen as a cost-effective option locally and worldwide
    by Paul Lane on January 20, 2019 at 1:00 pm

    Area ambulatory surgery centers say they, like many of their colleagues around the globe, have seen business growth in recent years. […]

  • Baylor St. Luke’s Medical Center appoints new execs as part of leadership shake-up
    by Olivia Pulsinelli on January 19, 2019 at 10:47 pm

    Just a few day after the abrupt departure of a few top executives, Baylor St. Luke’s Medical Center has made some new appointments. According to a Jan. 18 press release, the newly appointed executives are: Dr. John Byrne, senior vice president and chief medical officer. He most recently served as chief medical officer for HCA Gulf Coast Division, a local hospital system that's part of Nashville, Tennessee-based HCA Healthcare Inc. (NYSE: HCA). Loretta Lee, acting chief nursing officer. Her mor […]

  • GIC plans listening sessions, but few changes proposed
    by Katie Lannan on January 19, 2019 at 12:41 pm

    A year after proposed health insurance changes for state employees and retirees prompted "concern, confusion and havoc," the Group Insurance Commission previewed a 2020 plan design that steers clear of major changes. […]

  • Bay Area health-care organization reaches $610 million deal to sell four hospitals
    by Dean Boerner on January 18, 2019 at 10:49 pm

    Nonprofit healthcare system Verity Health has reached a potential breakthrough in its Chapter 11 bankruptcy proceedings with an agreement to sell four of its six hospitals for $610 million to a group based in Southern California. Two of the four hospitals in Verity Health’s asset purchase agreement with KPC Group are located in Northern California. Seton Medical Center is in Daly City, and its sister facility Seton Coastside is found down the coast in Moss Beach. The other two hospitals in t […]

  • Oregon state employees have richer benefits and pay less than neighboring states, report says
    by Elizabeth Hayes on January 18, 2019 at 10:49 pm

    Oregon state employees contribute less to their premiums than state employees in Washington, Idaho and Nevada, according to the report from Milliman. […]

  • M.D. Anderson Cancer Center hires new COO from Michigan health system
    by Chris Mathews on January 18, 2019 at 10:48 pm

    The University of Texas M.D. Anderson Cancer Center named Rosanna Morris as its new chief operating officer in a Jan. 17 statement. Morris will join M.D. Anderson from her role as president of Beaumont Hospital, Royal Oak — a 1,100-bed academic medical center that's part of Beaumont Health, Michigan's largest health system. She brings with her more than 20 years of leadership experience in patient care, planning, and clinical and hospital operations, per the statement. Morris, a registered nurse, […]